Position Description:

Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence. Education/Experience: 0-3 years related experience required. Bachelor's Degree or equivalent

Responsibilities:

• Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
• Performs various tasks as assigned

Required Skills:

• Heavy phone call experience
• Open enrollment and benefits
• Knowledge of HR basics
• Knowledge of HR basics.
• Adept at technology.
• Superior customer service skills.
• Excellent communication skills.
• Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
• Ability to successfully handle multiple tasks and changing priorities

Education/Certifications:

• Bachelor's Degree or equivalent

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!