Job#: 2034473

Job Description:

**If you are interested, please send your resume to Jordan at **
Title: Business Process Analyst
Length: April 2025
Location: San Antonio, TX
Job Role:
Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSAs cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives.
Minimum Experience:
Bachelors degree in a related discipline or equivalent work experience; 4 years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. 6 years in a business analyst/process role within Fraud and/or Disputes. Experience with process mapping in Visio
Preferred Experience:
Masters degree in an engineering or similar discipline, or equivalent work experience; 6 years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent.
Job Duties:

• Acquires and applies intermediate knowledge of the business and process engineering discipline.
• Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process.
• Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue.
• Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis.
• Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product.
• Identifies the information entities share across the business, and the relationships between those entities.
• Maintains Enterprise Library, as applicable.
• Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.