10 Change Manager Jobs in Jersey, NJ
Apex Systems is Hiring a Change Manager Near Jersey, NJ
Team responsible for leading continuous improvement, production support, communication of enhancements, awareness around system upgrades/features, and management of knowledge base/resource library.
Role Summary :
Responsible for tactical change management activities vs high-level strategy. Rolling out different IVR modules and to different groups in a waved approach. Creating and monitoring readiness checklists. Looking through module, determining change impacts, formulating plan for internal and/or external communication, frequency, mode, etc. Primary communication through company-wide emails, but will likely plan/facilitate Q&A sessions or put together and disseminate FAQs to the field. May also facilitate meetings with Directors/Managers to give high-level overview of the expected changes so they can discuss with teams. Posting content, reference guides, links, training paths on Sharepoint site.
Will also be responsible for reviewing Knowledge Base and internal resource library to determine what content, reference guides, training, process flows already exist, and what needs to be built new, added or retired.
Tracking, reviewing and analyzing change impacts and communications/training effectiveness. Pulling training completion reports, downloading survey results. Working closely with Training/Development and Marketing teams, as well as IT Leadership and Ops.
Attending project prep meetings with internal stakeholders, Product Owners, members of IT team, production support, business users in round table type sessions to understand impacts of change, bubble up any questions/issues from the field, help facilitate resolution and determine if additional communications or training are needed.
Potential client/external customer impact implications. Need to be comfortable meeting with stakeholders/POs to understand expected changes and what needs to be communicated, then working with external marketing group to get client communication out.
Required Experience:
- 3 years of change management experience
- Experience supporting CM activities for a system roll-out or migration
- Experience identifying and assessing change impacts to formulate plans
- Experience navigating, publishing, and editing content on Sharepoint
- Expertise in MS Suite - Excel and PowerPoint
- Strong written communication skills, ability to draft corporate communications content that is succinct, complete and thorough. Attention to detail.
- Experience or familiarity with Contact Center/Call Center operations or platforms
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Summary
Full Time
Business Services
$141k-174k (estimate)
06/19/2024
07/14/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Related Companies
About Apex Systems
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Change Manager include Change Management, Leadership, Continuous Improvement, Innovation, Collaboration, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Change Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Change Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Change Manager positions, which can be used as a reference in future career path planning. As a Change Manager, it can be promoted into senior positions as a Business Process Optimization Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Change Manager. You can explore the career advancement for a Change Manager below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
