7 Customer Care Associate Jobs in West Chester, PA
Apex Systems is Hiring a Customer Care Associate Near West Chester, PA
The Customer Care Associate will be responsible for all aspects of customer satisfaction and care by working closely with the Call Center and Customer Service teams to ensure the proper Customer Care procedures and processes are followed and that they voice of the market is accurately represented in the business.
Essential Duties & Responsibilities
- Review Customer Relationship Management (CRM) Data for Accuracy
- Be an expert and resource for the CRM systems to be able to support activities and processes
- Partner with the Call Center and Customer Service teams to ensure that the proper Customer Care procedures and processes are being followed
- Track and ensure that the proper Customer Care procedures are followed for customer/consumer claims
- Analyze data for trends that can be escalated to the business to improve the Customer Experience
- Create and maintain documentation such as call scripts, macros, and standard responses to help support the Call Center to ensure a seamless Customer Experience
- Interact with Line Managers and Customer Care HQ to be aligned with Customer Care standards (Global Q&A, global products troubleshooting, claims management rules, etc), new initiatives, governance/policies updates and Customers/Consumers escalations
- Manage all Customer/Consumer escalation in an effective and timely manner
- Investigating complaints and inquiries and providing resolutions in a timely and accurate manner
- Performing follow up on all issues requiring investigation
- Partner with the Sales channels to ensure the proper customer satisfaction is met
- Interact with various internal departments regarding product quality or voice of the market concerns to ensure proper responses to customers
- Performs other related duties and assignments as required
- Bachelor’s or Associates Degree in Business, Communications, or Business/Administration
- 3-5 years in a Customer Service or Call Center Role 3 or equivalent experience is required
- Familiarization work within a Call Center environment
- Proficient in Customer Service and Customer Care practices and processes
- Knowledge of Systems: SAP CRM, Salesforce, Gorgias, Microsoft Office Suite
- Experience in conflict resolution techniques
- Sales and e-commerce experience preferred
- Customer Oriented
- Outgoing Personality
- Demonstrates a positive, enthusiastic, friendly attitude
- Effective time management capability
- Ability to learn, seek knowledge and self-development
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Summary
Full Time
Business Services
$62k-82k (estimate)
06/08/2024
07/20/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Related Companies
About Apex Systems
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Customer Care Associate include Customer Service, Customer Care, Call Center, Troubleshooting, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
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