Apex Systems is looking for a Desktop Support Technician to support one of our largest Telecommunications clients in Orlando, FL.

If interested in this, please send resume and contact information to Tessa Moulds, Professional Recruiter, via tmoulds@apexsystems.com

Job Title: Desktop Technician

Location: Orlando, FL

Terms: 6 month contract to hire

Job Summary:

• Deliver exceptional customer service as the face of CompuCom, resolving technical issues and inquiries for our clients promptly and courteously.
• Diagnose and resolve a wide range of onsite technical issues related to network infrastructure and internal desktop systems.

Responsibilities:

• Provide onsite support to clients, ensuring all technical issues are addressed efficiently.
• Customize customer experience by tailoring communication and support to individual needs.
• Identify and implement the most cost-effective repair solutions to minimize client downtime.
• Prepare detailed reports to analyze product failure trends and service issues.

Key Qualifications:

• Experience: 2-5 years of related work experience, or AA degree, or technical training; A Certification preferred or ability to obtain within first 6 weeks of employment.
• Technical Skills: Solid understanding of IT services and products.
• Customer Focus: Strong commitment to customer service with a consultative approach to problem-solving.
• Communication: Ability to translate technical jargon into understandable terms for clients.
• Reliability: Demonstrated follow-through and commitment to achieving customer satisfaction.

Attributes:

• Enthusiastic Learner: Passionate about technology and eager to stay updated with industry advancements.
• Personable: Able to establish rapport with all clients and maintain a professional demeanor.
• Proactive: Takes initiative to anticipate client needs and provide preemptive support.
• Adaptable: Comfortable handling new and unfamiliar technical challenges with confidence.