Essential Duties

• Responsible for technical support to company executives, VIPs, and visitors of Las Vegas location.
• Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology
• Manage requests, accurately enter information into ticketing system(s), and complete follow-up on incidents and requests
• Set up hardware and configure software and peripherals
• Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
• Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms
• Independently contribute to team objectives
• Support other Technology Support Specialists within the office.
• Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards
• Provide any necessary suggestions for new products, services, and processes to ensure best in class customer service
• Contribute to self-service knowledgebase, operational procedures, and documents
• Execute business communication on system planned maintenance, incident status notifications and other customer communications
• Perform implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.

Minimum Qualifications

• CompTIA A certification or ITIL certification preferred
• 3 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management
• Proven experience professionally engaging with high-level stakeholders across all levels of the organization, including peers and executive leadership
• Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications
• Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission
• Attention to details: excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Willing to work with remote teams in different geographies and time zones as needed.