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Title : Information Security Title : Field Support Technician
Estimated Contract Duration: 1 year with high potential to extend
Location : ABILENE, TX 79601
Hours worked equals hours paid. No PTO
Candidate Submittal Deadline: 6/11/2024
DESCRIPTION OF SERVICES: Client requires the services of a Field Service Technician hereafter referred to as Worker, who meets the general qualification of Support Technician 2 and the specifications outlined in this document. The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians. The workers responsibilities and skills must include:
WORKER SKILLS AND QUALIFICATIONS Minimum Required Years Skills/Experience:

• 4 Experience providing "white-glove" executive level support
• 5 Experience providing end-user support
• 5 Experience in supporting personal computer hardware and routine software installation
• 5 Experience troubleshooting IT hardware and peripherals in a enterprise environment
• 5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
• 4 Experience supporting video tele-conferencing solutions such as Cisco Webex

Preferred Optional Years Skills/Experience:

• 5 Experience creating technical knowledge articles
• 4 Experience utilizing ServiceNow in a support environment
• 5 Working in a multi-vendor environment for support operations

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.