Apex Systems is helping Gusto staff for their benefit open enrollment season. If internet please apply if interested.

Staffing: Apex Systems

Estimated Contract Duration: 4 months. However, there is no guarantee of employment for any length of time

Position: Operational Specialist

Client: Gusto

Location: Remote

Hours: 8:00 a.m. - 5:00 p.m. MST, Monday-Friday (must work MST regardless of time zone you sit in)

Training Hours: First 2-6 weeks (depending on team) Monday – Friday 8:00 a.m. - 5:00 p.m. MST

Compensation: $20.50 Max

Start Date: 9/9/2024

Interview: Assessment and virtual interview required

Group Operations - Job Description

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Position Summary

Fulfillment Operations Specialists support the Customer through the New Plan and Renewal Benefits Onboarding journey by providing administrative support working as a liaison between health insurance carrier partners and customer facing teams. They work directly with our carrier partners to ensure that all documentation is accurate with the necessary information in order to enroll, renew, or adjust our customers health insurance benefits. In addition, Specialists will be responsible for meeting internal service level agreements providing timely assistance to meet underwriting requirements.

In this role you will be working in tandem with our Onboarding Advocate Team in order to ensure that all required information and necessary documents are received and provided to our carrier partners. You will navigate carrier portals, Salesforce, and Gusto systems in order to quickly and accurately pull the necessary information, fill out appropriate forms, and communicate directly with carrier representatives. Strong attention to detail and problem solving skills are critical to this role.

The Fulfillment Ops team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.

Primary Duties and Responsibilities

• Intake customer health insurance selections for renewals and new plans, and work directly with the health insurance carrier to input necessary documentation and information to meet application requirements.
• Efficiently and accurately process health insurance selections on behalf of our customers handling both the submission and approval of carrier orders.
• Review eligibility requirements of our health insurance carrier partners to ensure our customers meet the necessary requirements;
• Partner cross functionally with customer facing teams and licensed benefits advisors in order to deliver health insurance benefit requests in full, accurately and on time;
• Respond to follow up requests from both our carrier partners and customer facing teams when additional information is needed or changes need to be made;
• Provide both internal and external partners with excellent customer service by proactively ensuring all necessary information is quickly and accurately managed allowing us to deliver customer health insurance benefits by their effective date;
• Maintain high quality standards by following necessary processes to meet our carrier requirements;
• Escalate and provide feedback on suggestions for change or enhancements that would increase efficiency and accuracy;
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto customers and Partners;
• Thorough understanding of all health insurance carrier partner requirements and portals in order to process new and renewal health insurance carrier orders;
• Effectively communicate feedback from the customers and any carrier gaps that are impacting timely submission and approval of customer benefits;
• Drive engagement within your team and seek ways to improve collaboration, communication, and relationships in partnership with your direct manager.

Here’s what we’re looking for:

• 2 years work experience
• Experience with Google Workspace (Gmail, Docs, & Sheets) or Office Suite
• Familiar with data entry and external company contact interaction
• Skilled in problem-solving, dealing with ambiguity, cross-team communication
• Excel in a metrics-based operational position where numbers matter and data drives customer success and experience
• Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics
• Ability to work throughout seasonal peaks
• Experience processing administrative work to meet inventory demands and deadlines

Bonus points:

• Healthcare, health insurance, or employee benefits experience
• Exposure to finance or start up environments
• Experience with Salesforce
• Experience with Apple Products

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.