Apex Systems is hiring now in the South Rochester, MN area for an on-site Helpdesk Tech/Coordinator. Check out the details below and apply with your most up-to-date resume to Krystyna at kguntle@apexsystems.com. Please reference "Rochester Helpdesk" in the subject line.

Weekly Pay & Benefits!

Role: Helpdesk Tech/Coordinator

Openings: 2 - feel free referring who you may know in the job market/qualified!

Start Date: 7/10/24

Location: South Rochester, MN 55904

Hours: M-F, 8AM-5PM

Pay: $21/hr

Contract: 12-months

Dress Code: Business Casual

**This is NOT a technical role - more customer service, data entry, creating work orders, etc.**

Responsibilities:

• Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on campuses.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customers needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Qualifications:

• High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role
• OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role.
• OR Bachelor’s degree and excellent computer troubleshooting and problem solving skills.

Check out the details above and apply with your most up-to-date resume to Krystyna at kguntle@apexsystems.com. Please reference "Rochester Helpdesk" in the subject line.