Apex Systems, the nation's 2nd largest IT staffing firm, has an immediate opportunity for a Helpdesk Technician to support one of our Fortune 500 clients in Charlotte, NC! Please find the details below. If interested, please send your resume and best method of contact to Hillary at [email protected] !
Length : 3 month C2H
Shift : 9-6 PM or 11-8 PM (candidates must be open to both)

• Experience with WAN/LAN connectivity, routers, firewalls, and security and
• Experience with remote management and monitoring /service desk support of end users.
• The ideal candidate will have a minimum of three years of IT Support relating to technical issues involving Microsofts core business applications and operating systems

Additional Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• May involve use of problem management databases and help desk system.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.