Job Description: 

• Taking tier 1 level calls in support of the network.
• Using SM7 ticketing system to track issues.
• Resolving customer issues with great service and compassion for their problem.
• Acts as liaison for customers and maintains knowledge of company products and customer service processes.
• Technical backgrounds preferred.
• Technologies/Skills: Windows 7, Windows 10, Active Directory, Hardware/Software troubleshooting, peripheral equipment troubleshooting, PKI infrastructure encryption emails, command prompt troubleshooting.

Responsibilities: 

• Provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Candidates need to have great customer service skills. The ideal candidate will be able to work in a call center environment, answering high volume phone calls.
• Candidates must be reliable, able to learn quickly, and show that they are dependable.

 Requirements:

• Clearance Required: Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment (we will sponsor qualified candidates!).
• Certification: CompTIA A , Network , OR Security CE Version (or ability to obtain one within the first 60 days on the job site)
• General: Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy, or other ticketing systems. Experience with basic troubleshooting hardware/software.

Employment Type
Full-time
Number of Hires
1 - 10
Visa Sponsorship
Yes

We Are Actively Hiring on VirtualFair!

About VirtualFair: 

Virtualfair is every Recruiter’s Best Friend. It is a hiring platform that assists both job seekers and recruiters for the best virtual interview experience. Virtualfair saves time and resources to help companies hire, while we also commit to delivering the best potential candidates to our clients, like Nike, Pierpoint, Office Depot, and more through sourcing and engaging. Virtualfair offers an improved process for engagement, creating awareness, and pipelining candidates. 

VirtualFair features include: 

• Invites and screens diverse qualified candidates

• Intuitive video platform with no attendee limit

• One-on-One breakout sessions with recruiters