Apex Systems is looking for an IT Support Specialist to join a growing client in Denver, CO.

Duration: 6 month contract, potential to extend and convert to FTE

Onsite Requirement: Onsite 5 days a week in Denver, CO (Parking included)

Experience Required:

• 2 years of Tier 1 IT support experience
• Strong ticketing/escalation experience
• Understands the importance of detailed notes
• Jira ticketing experience or similar
• Experience supporting 0365 and related software
• Excellent customer service skills
• Active Directory experience (PLUS)

Day to Day responsibilities:

• Tier 1 ticket support
• Identify, diagnose, and resolve problems for local and remote end-users for approved hardware and software
• Follow support processes with attention to detail
• Research issues using available information resources
• Log Support Desk incidents and requests through the ticketing system
• Identify and escalate incidents requiring urgent attention
• Communicate with users on the status of incidents and requests
• Ensure incidents are complete and resolved from start to finish promptly
• Identify and escalate application incidents and drive issue resolution together with co-workers
• Explain concepts to users in laymen's terms during projects and support duties
• Communicate in a personable, positive, and friendly style

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.