Title: Network Engineer (Tier 1)

Location: North Fort Worth

Hybrid 50% onsite, 50% remote

1 year contract, potential to extend

*MUST HAVE FLEXIBLE SCHEDULE AND BE ABLE TO WORK IN A 24/7/365 NOC ENVIRONMENT, this includes nights, overnights and weekends.

Our client's telecom Operations Center TOC is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.

The Tier1 team is responsible for supporting the IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.

Responsibilities Include:

• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
• Provide tier I and/or tier II network support and escalate as needed
• Assist with managing incidents of all severity
• Severity 2 incidents include an MTTR goal of two hours
• Assist and/or lead outage bridges as needed
• Take inbound support calls from internal campus and field customers as needed
• Create incidents and tasks via ServiceNow will also work with problem and change requests
• Record detailed and accurate customer and problem information in incidents

Requirements:

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays must be flexible with changing shifts as needed
• Remedy Incident Management
• Network Engineer job related experience

Preferred Experience:

• Cisco CCNA and/or on the job experience managing and supporting Cisco technology
• SDWAN/Big Switch/Silver Peak
• Telecommunications RF Microwave Wi-Fi