Job#: 2039714

Job Description:

Job Type: Direct Hire
Location: Hybrid 3 days a week in downtown Austin, TX
Candidate must be local to the Austin, TX area
If you meet all requirements, send resume in Word format to
Responsibilities:

• Lead the solutioning of new and integrated support models and processes for an ever-changing support landscape.
• Owns the translation of business intent, customer needs, and/or technical direction into clear, concise, well-documented business requirements or product backlog for one or more complex processes, support models, or applications (or a product family) spanning one or more technical domains.
• Bridges conversations between business users and development teams using knowledge of complex business processes and technical integration spanning one or more business domains to deliver improved user experiences that drive operational excellence.
• Develops longer-term (12 months or more) product roadmap, ensuring product development plans align with and support stakeholder business and application objectives.
• Identifies, describes, and continually evaluates end user personas, target users and/or user journeys and aligns solution delivery to their business and quality needs.
• Partners with business to develop business case for new or existing solutions with supporting documentation, gain stakeholder support and approval, and acquire necessary resources.
• Designs, segments, and recruits for user testing, A/B testing, interviews, and user surveys and synthesizes outputs to create actionable insights and drive product improvements.
• Provides inputs to financial models (i.e. TCO, ROI) for new candidate initiatives; assists budget owners in translating to quarterly forecasts.
• Supports management of budget and reports on actual capex and expense.
• Provides inputs to business cases supporting initiatives and the technology supporting them.

Skills:

• Strong technical understanding of the products and services used to deliver support including knowledge of ITIL support processes is crucial. This includes familiarity with the underlying technologies, security practices, service introduction processes, and business constraints. Able to turn technical understanding into usable directives for teams by formulating, valuing and articulating business and financial requirements.
• The ability to lead without direct authority and be able to influence cross-functional teams and stakeholders to align with the product vision and priorities.
• Advanced knowledge in problem identification and definition, brainstorming solutions, and making decisions quickly to keep the product development on track.
• The ability to interpret metrics, develop business cases, and use analytics tools to understand user behavior and product performance.
• Advanced knowledge of requirements gathering, backlog management, prioritization in alignment with larger business goals, coordinating tasks across teams, and ensuring that deadlines are met.

Education & Experience:

• BA/BS degree and 6-8 years' relevant experience OR equivalent combination of education and relevant experience.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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