Project Coordinator - Audit Coordination

Hybrid in Seattle, WA

5 months with the potential to extend

Qualifications

• 1 years customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications

Preferred Qualifications

• Bachelor's degree preferred
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills

A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

* Forecast the planned audits in the product manufacturing space and provide budget estimates to stakeholders.

* Manage the product manufacturing purchase orders (Up to 7 POs per BU) and track the budget on a quarterly basis.

* Analyze budget trends and identify opportunities for optimization.

* Ensure timely budgeting and payment of industry association dues

* Track program related customer issues through tickets and identify root causes.

* Ensure the development and implementation of Corrective and Preventive Actions (CAPA) to address identified gaps.

* Maintain visibility on the status of escalations and drive timely resolution.

* Manage AMA related tickets, and stakeholder escalations

* Develop SOPs applicable to managed audits.

* Manage the change management process and obtain approvals from multiple stakeholders.

* Publish and maintain the SOPs, ensuring they remain up-to-date.

* Work directly with GSRC management to drive process improvement

Typical Tasks

• Provide members with a personalized creative experience

• Work intimately with members and coordinate the entire lifecycle of their projects

• Provide stellar customer satisfaction at all times

• Partnering with Publishing teams to ensure that members enrolled in the proper service package

• Working internally with other departments to ensure that a quality product is delivered in a timely manner

• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

• Meeting all performance and quality metrics

• Initiating process improvement projects within the department and driving them through to completion