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*Apex Systems is a hiring IT Support Specialist II for a client in Bellevue, WA!*
Job Summary
The IT Support Specialist III has the primary responsibility for receipt, triage, and resolution of Service Requests and Incidents related to computer systems, hardware, or software to clients over the phone, online, or in person. If unable to resolve the Service Request or Incident, then they will use documented procedures to identify the appropriate escalation protocol for addressing the issue. The IT Support Specialist will utilize excellent customer service, problem solving, and technical reasoning skills. Must be able to multitask and organize their work effectively to meet their daily, weekly, and monthly goals. Focused-on Tier 1 end-user support for 850 staff in multiple locations and countries.
Responsibilities
Qualifications
Full Time
$67k-82k (estimate)
06/24/2024
07/07/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The following is the career advancement route for Senior Information Technology Specialist positions, which can be used as a reference in future career path planning. As a Senior Information Technology Specialist, it can be promoted into senior positions as an Information Technology Auditor III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Information Technology Specialist. You can explore the career advancement for a Senior Information Technology Specialist below and select your interested title to get hiring information.