Sr. Technical Product Manager - Retail Hardware

Location: Seattle, WA (hybrid 3 days per week & occasional travel to our retail locations in King County)

Target Start Date: June 2024

Contract Duration: 6 months (potential extension and/or conversion to FTE)

Pay Rate: $75-$85/hr on W2

Overview:

Apex Systems is partnering with our Global Retail client to hire a Technical Product Manager with background experience in Retail Point of Sale (POS) Hardware.

Technical Product Manager:

Responsible for the retail hardware point of sale and its supporting peripherals- from device selection, integration, and implementation of retail software and hardware. The Technical Product Manager owns the retail hardware roadmap, vendor relations, specializes in analyzing system specifications, configuring hardware and software solutions, and supporting hands-on retail installations.

Key Responsibilities:

Product Definition and Value

• Responsible for determining hardware business needs, problem solving, and proposing technical solutions.

• Align with multiple business partners to balance business and technical objectives and manifest as clear priorities for the working team.

• Manage a technical product portfolio through day-to-day collaboration and decision making with cross-functional teams.

• Define product health and performance metrics

Technical Hardware Implementation

• Design and implement complex retail systems that integrate both hardware and software components to meet business requirements.

• Track hardware roadmaps with internal and external teams to ensure a smooth transition when hardware goes end of sale/end of life.

• Line of sight and understanding of retail store operations and how retail hardware and software solutions impact barista and customer experience.

• Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements.

• Coordinate with vendors and suppliers to ensure timely procurement and quality of services and products.

• Stay current with industry trends and emerging technologies to ensure integration solutions are current and functional.

Communication and Collaboration

• Cross-functional collaboration across different organizations to ensure hardware selection is aligned across software and operational requirements.

• Interacts directly with business stakeholders to understand business problems

• Presents recommendations clearly and persuasively to support stakeholder decision making

Qualifications:

• Must have: Technical Product Management experience & Retail Hardware background

• Experience in hardware lifecycle management

• Excellent communication, planning and project management skills.

• Ability to work collaboratively in a team environment and manage multiple priorities.

• Strong understanding of complex hardware and software systems.

• Experience with various operating systems, including Windows, Linux, and UNIX.

• Strong analytical and problem-solving skills.

• Preferred: Proven experience as a Technical Product Manager, Systems Integration Engineer, or similar role.

• Preferred: Bachelor’s degree in Computer Science, Engineering, or related field.

• Preferred: experience with hardware for retail drive through