80 Service Desk Agent Jobs in Las Vegas, NV
Apex Systems is Hiring a Service Desk Agent Near Las Vegas, NV
Apex Systems is looking for an IT Support Specialist to join one of our top financial clients. If you are interested, please send your qualified resume to [email protected] Overview:Under the direction of the IT Support Supervisor/Manager, the IT Support Specialist will work on the Service Desk and will be the first point of contact for advisors and internal customers. The IT Support Specialist is responsible for first and second-level advisor and internal support and for setting up, testing, upgrading, troubleshooting and deploying a variety of applications. He or she prepares daily problem reports; enters tickets and updates Service Desk tracking management software; and assists internal and external customers through effective support, communication, software utilization and technology.
Job Description:
- Providing technical support to advisors for various applications and functions
- Interacting with all appropriate departments within IT in order to restore service and/or identify problems
- Documenting and maintaining IT Service Desk-related processes and procedures
- Maintaining appropriate service level agreement (SLA) on tickets in CONTACT and/or Service Now, our service request systems
- Accurately classifying and documenting requests and incidents
- Fielding incoming requests from end users via both telephone and email in a courteous manner
- Monitor and address tickets coming through self-service portal
- Establishing and maintaining excellent rapport with external customers
- Identifying and learning appropriate software and hardware used by the organization
- Providing end-to-end user support by following up with the end user to confirm request closure
- College diploma or university degree in the field of computer science and five years of equivalent working knowledge
- Minimum one to three years’ experience in PC software and hardware support in a corporate environment
- Familiar with ITIL framework
- Beginning to intermediate knowledge of the administration, installation and troubleshooting of Microsoft Windows 7,
- 8 and Windows 10
- Beginning to intermediate knowledge for installation and troubleshooting of the following software suites: Adobe, Microsoft Office, and other productivity suites
- Familiar with the administration and support of clearing house platforms
- Familiar with Active Directory administration, including the creation of domain and exchange accounts
- Excellent troubleshooting skills over the telephone
- Good interpersonal skills and attention to customer service
- Ability to work effectively in a fast-paced environment
- Ability to communicate effectively
- Able to provide first class customer service to both internal and external customers
- Able to effectively prioritize incidents and service requests
- Able to work flexible hours based on business demands – off business hours,
- On-Call support and weekends as necessary
- Enjoy working in a team environment
- Able to sit, stand and walk for extended periods of time
- Able to lift up to 50 pounds
- Able to be periodically on call for after-hours support
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Summary
Full Time
Business Services
$53k-66k (estimate)
09/07/2024
10/04/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Related Companies
About Apex Systems
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Service Desk Agent include Troubleshooting, Customer Service, IT Support, Technical Support, Service Desk, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.
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