13 Service Desk Analyst Jobs in Omaha, NE
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Apex Systems is Hiring a Service Desk Analyst Near Omaha, NE
Service Desk Analyst Opportunity in Omaha!
NIGHT SHIFT: Tuesday - Saturday from 10pm - 6am
The Service Desk Analyst 1 provides support for basic incident resolution and requests reported to the division service desk. As the single point of contact between the service provider and the users, they are responsible for collecting information through a customer conversation, accessing support tools, and engaging additional support staff if needed. Problems beyond the scope of their ability are resolved by escalating problems in a timely manner to level two support, or to service desk management.
ESSENTIAL JOB FUNCTIONS
• Provide level-one technical phone support for end users (internal and external) performing basic
troubleshooting (PCs, Macs, network, smart devices, printers, IT applications) to the end users
satisfaction
• Accurately record, update and document requests using ServiceNow
• Monitor service desk tickets assigned to the queue and process first-in first-out based on priority
• Monitor emails received by the IT service desk and process them in a timely manner
• Utilizes the service desk inventory and ticketing software
• Provide support to walk-in service desk customers
• Provide computer operations coverage when needed
• Troubleshoot hardware, software, and network connectivity issues, and escalate the problem when
necessary
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem solving
• Ability to interpret general technical questions
• Excellent interpersonal, time management and organizational skills; strong oral and written
communication skills consistent with providing technical support and documenting this process
• Flexibility to accept change and handle multiple priorities
• General knowledge of PC/Mac, networking, software and hardware troubleshooting
• Ability to communicate with end users
EDUCATION AND EXPERIENCE
• High school diploma or equivalent education required
• One plus years of hands on experience working on an IT service desk preferred
• One plus years of troubleshooting hardware, software and network connectivity issues with knowledge of Windows and Mac OS experience desired
• One plus years of customer service experience providing guidance and support to end-users in person and over the telephone preferred
Job Summary
Full Time
Business Services
$50k-62k (estimate)
07/12/2024
07/26/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Related Companies
About Apex Systems
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Technical Support, Service Desk, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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