Job# : 2035818

Job Description :

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for an Laptop Support Technician. For applicants who are interested in this opportunity, send your updated resume to Derek Downing , Account Manager , at .

Here are the details :

Position :

Laptop Support Technician

Location : Various Locations

Boston, North / South Shore and 1 for Central / Western MA)

Rate : Negotiable Based on Experience

Duration : 6 Months

RATE CARD JOB TITLE : Help Desk Specialist Senior

FUNCTIONAL JOB TITLE : Laptop Support Technician

SUMMARY (Job Overview) : The Massachusetts Executive Office of Health and Human Services (EOHHS) / DCF seeks to hire 4 Laptop Support Technicians to assist with a statewide rollout of HP EliteBook laptops / docking stations and other peripherals in 39 DCF offices .

The laptop technician will report to the Department of Children and Families Mobile Device Team Lead.

The DCF Mobile Device Team manages 4000 mobile devices for staff across the Commonwealth. These devices are a critical part of the work that DCF performs, aiding staffs ability to effectively perform their responsibilities.

The technician will be integral to the Mobile Device Team’s ability to provide statewide on-site device rollout support.

The Laptop Support Technician will be responsible for on-site receipt of current devices, deployment of new devices, configuration support, and inventory of each device.

The candidate filling this position must have excellent technical, organizational, communication, and documentation skills.

The Laptop Support Technician must have sufficient knowledge to troubleshoot mobile devices, specifically the Windows operating system and hardware installation.

This person will provide face-to-face support for end users and must exercise appropriate customer service soft skills. The Mobile Device Team works in a fast-paced environment.

The technician will be expected to work independently or as part of the team. Travel and use of your own vehicle will be required.

JOB DUTIES (Detailed Statement of Duties and Responsibilities) :

• Receive, unbox, and organize a high volume of laptops / surface pros / peripherals shipped to DCF offices.
• Provide on-site docking station / workstation set-up.
• Receive and inventory DCF staff Surface Pro being returned.
• Deploy HP Elite Notebook, with configuration instructions, to staff.
• Provide on-site configuration support / troubleshooting to staff
• Communicate issues with the Mobile Device Team.
• Regional MA travel.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge

• Comfortable with the functions and Settings of an HP laptop.
• A strong knowledge of Microsoft Windows operating system.
• Must possess exceptional organizational skills and attention to detail.
• The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.
• Must be self-motivated, well organized, and have excellent communication skills.
• Must maintain accurate records and status reporting.
• Working knowledge of Microsoft Excel.
• Demonstrated ability as a flexible, process-oriented, logical thinker and team player

CONTRACT DURATION

Up to 6 months.

TRAVEL REQUIREMENTS

• Candidate is required to travel regionally to serve different office locations.
• Two regional support teamsOne team will cover the Central-to-Western MA regionOne team will cover the Boston-North-South MA region
• Travel / mileage cost included in the rate.

• Associate degree / Diploma in Information Systems or equivalent work experience
• At least one year of previous experience providing mobile device technical support
• Experience providing in-person technical customer service

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Last updated : 2024-07-02