For immediate response, please send WORD resume, Security CE and best time to speak to jbowser@apexsystems.com.

Position: TS/SCI IT Specialist, Sr (Helpdesk/Desktop)

Location: Suitland, MD (100% ONSITE)

Duration: Long Term Contract - Goes until 2029

Pay Rate: $34.89/hr. (Base) $4.57/hr. (SCA ) = $39.46/hr.

MUST HAVES:

• Ability to obtain and maintain Top Secret/SCI | Security CE | 5 years of IT experience (Helpdesk/Desktop)
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments

PHONE INTERVIEW TO HIRE

**Contract Goes Until July 2029 – Paid Holidays and Accrued Sick Leave**

Job Description:

• Check email, view open tickets in HP service manager, or customer will contact help desk, tech will then visit location where customer is to resolve issue (travel would be within the base), close out the ticket, or escalate if necessary.
• Competent to work on complex technical IT assignments
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
• Analyze and assess customer service requests and provide prompt technical solutions
• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
• Prepare progress/status reports and submit to team leads as required
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
• Identify and document areas for process improvements
• Contact and effectively communicate with users by telephone, electronic communications, or in person
• Prepare equipment for reuse or surplus of property actions
• Provide technical support for customers assigned to remote locations as required
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
• Performs IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative
• Contributes to and leads others with complex problem solving
• Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems
• Works with government personnel and others, leads other contractors to complete IT tasks and projects as necessary