Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a VIP Technical Support Specialist. For applicants who are interested in this opportunity, send your updated resume to Liz Papell, Professional Recruiter at lpapell@apexsystems.com

Here are the details:

Position: VIP Technical Support Specialist

Location: 3390 Mary St, Coconut Grove FL 33133

Rate: Negotiable Based on Experience

Duration: 6-month contract-to-hire

VIP Technical Support Specialist

Position Description:

Provide white glove day-to-day support with video conferencing and technical support for all Senior Executives. Support all local and remote IT issues using supplied tools and processes.

Extensive VIP & Executives level support experience preferred and must be able to respond to customer questions in a polite and precise manner.

Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments.

Personal accountability and responsibility are a requirement.

Other responsibilities include:

• Support meetings, video conference-based events, and Board functions
• Ensure proper operation of all on-site meeting room equipment
• Support VIP & CEC members with all technical issues
• Manage, maintain & support inventory of Executive devices
• (Laptops, mobile devices, peripherals)
• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants
• Image and update end user computers
• Testing & validation of new updates, patches, and deployments
• Must be able to walk frequently and lift up to 50 lbs.

Required Skills:

• Advanced Windows desktop support
• Microsoft Windows 10
• Microsoft Office Suite
• Microsoft Exchange & Office365
• Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
• MDM/iOS experience, Intune preferred
• Active Directory & Azure
• Project Management
• Familiar with ITIL and ITSM processes
• Apple iOS & Android device support
• Familiarity supporting Macintosh laptops/desktops a plus
• Familiarity with Networking; Cisco certifications or work experience a plus
• Printer support & troubleshooting

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.