JOB TITLE: General Manager

EMPLOYER: Apex Waste Solutions

DEPARTMENT: Operations

REPORTS TO: Chief Operating Officer

SUMMARY: Manages the day-to-day operations of the business and establishes and maintains safety performance, service standards, and cost management processes. Supervises Operation Managers, Fleet Manager/Supervisor, Dispatchers, and Administrative Support positions. Partners with the Sales Team.

DUTIES AND RESPONSIBILITIES:

• Operational Oversight – Manages the day-to-day operations of the business and provides daily support to employees in ensuring safe operations, high-quality customer service, and meeting financial performance.
• Safety – Executes necessary precautions to ensure safety and compliance with company, OSHA and other standards and regulations. Ensures drivers comply with drug and alcohol tests, complete required training, and documents, and maintain records required by regulatory agencies such as the Department of Transportation and OSHA. Conducts root cause investigations for all injuries and incidents, ensuring consistent coaching, discipline, and retraining.
• Customer Service – Interacts with customers and local city, municipal, and county agencies to ensure customer satisfaction.
• Maintenance – Responsible for oversight of the vehicle preventative maintenance programs, DVIR process, timely and cost-effective repairs, fleet planning, and maintaining records required by regulatory agencies such as the Department of Transportation.
• Sales - Identifies new business opportunities, along with supporting contract negotiations and renewals.
• Financial – Monitor budget and operating metrics while diagnosing and improving processes, procedures, and performance.
• Daily Route Support – Support in the weekly and daily pre-planning of residential, commercial, and industrial routes; loading daily routes into the OBC, new stop integration, work order management, temporary route splits, and other route management-related items.
• Dispatcher - Duties include communicating with drivers and helpers regarding assigned routes, work orders, customer-specific items, disposal locations, and other information through mobile communication devices and with the onboard computing system (OBC). Additionally, managing customer service alerts, as needed, through the various external communication channels.
• Driver Check-in Process – Responsible for the daily check-in of drivers and helpers. This includes verifying route and work order completion and the collection and organization of DVIRs, vehicle keys, tablets, and disposal tickets.
• Routing Improvements – Sequencing, re-routes, and modeling for new business growth across all lines of business.
• Key Performance Indicators (KPIs) – Updating reports and analyzing data to identify areas of opportunity.
• Payroll Timecard Management – On a weekly basis updating and reviewing timecards for accuracy and completeness and setting employees’ weekly work schedules in the timekeeping system.
• File Management – Maintain the company’s physical and electronic filing systems for DVIRs, disposal tickets, maintenance records, asset tracking, etc.
• Performs Other related duties as assigned by management.

QUALIFICATIONS:

• Education: High school diploma or general education degree (GED)
• Experience: Minimum of 3 years in a role with supervisory and P&L responsibility.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to stand
• Occasionally/Frequently/Continually required to walk
• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually required to talk or hear
• Occasionally/Frequently/Continually exposed to wet and/or humid conditions (non-weather)
• Occasionally/Frequently/Continually work near moving mechanical parts

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Parker, CO 80134: Relocate before starting work (Required)

Work Location: In person