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POSITION SUMMARY (Key tasks and outcomes):
The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflect up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication and relationship building with our client’s suppliers capturing outstanding transactions not yet processed by our client.
Primary Tasks/Activities:
Calling suppliers to obtain accounts receivable statements:
• Successfully contacting assigned suppliers using Auto-dialer technology.
• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts inside database and source new supplier contacts during phone calls to enlarge supplier database (growing number of valid supplier contacts).
• Locate new phone numbers and emails to reach suppliers having incomplete contact information (phone/email); alternative research through internal/external resources.
• Deliver all received supplier responses in a timely manner to Account Review Team.
• Utilization of UiPath bot application to send on-demand emails.
• Consistent and timely follow-up with suppliers until a statement is received; at minimum every five (5) business days or the supplier provides a response that is satisfactory and/or, pending additional support for resolution.
• Completion of assigned projects ahead of established deadlines.
• Timely re-contact of suppliers for an updated statement, when the previous statement date has expired which contains credits that were out of scope (per date) and credits are now Inscope and ready to pursue.
• Documentation of supplier communication (to, from) in database for real-time updates. Achieve weekly and monthly individual targets assigned:
• Individual targets: (1) calls (2) exports (3) recoveries
• Targets set the first day of each month by upper management; sent by Manager to team.
• High quality of notes and tracking communication exchange with supplier. Independent, Time Management, Reliability, and Conflict Resolution:
• Works efficiently and independently.
• Capability to focus on assigned tasks, and complete ahead of time.
• Asks questions and notifies management team of potential concerns before they occur.
• Dependable and constructively handles issues with the party involved.
2 POSITION REQUIREMENTS •
Two (2) years of customer service, accounting/business related experience
• Experience contacting suppliers/customers by email, and phone
• An Associate’s degree in accounting, business administration, or equivalent; Bachelor’s degree is preferred. Relevant experience will be considered in lieu of education. Skills and Abilities and Other Characteristics:
• Adept at prioritizing duties in a fast-paced environment
• Strong attention to detail
• Excellent teaming skills with the ability to work productively in a team setting
• Demonstrated ability to read and comprehend various account statements
• Outstanding verbal and written communication skills for communicating with internal and external customers
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software application
Full Time
$49k-62k (estimate)
06/27/2024
07/25/2024
The job skills required for Customer Service Specialist include Customer Service, Written Communication, Attention to Detail, Time Management, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
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