Hi,
Greetings from Apexon....

Technical Product / Program Manager, Member Success
The Client team is looking for a TPM to lead the next phase of technology innovation crafting brand differentiating experiences. Client has hundreds of thousands of members who reach out to us with questions and issues. This role is member centric and is laser focused on leveraging technology ensuring members have their questions answered as they continue on their financial journey.

This role will be responsible for executing on strategy by defining and driving the symmetrical technical vision, architecture and roadmap for Client s technology platforms. Additionally, this role is integral to building our newly formed MS-TPM division responsible for all our Member Engagement, Agent Enablement, and Workforce Engagement Solutions

What you ll do:
Define and establish a technology roadmap achieved symmetrically through Product defined vision
Work closely with various stakeholders including General Managers, engineering leads, analytics, appsec, and product managers, to guide our solution from conception to launch and iterative post-launch optimization.
Deliver results by launching and iteratively optimizing products that improve our member experience in ways that lead to repeatable, scalable and measurable gains
Optimize agent quality, efficiency & performance through the analysis, implementation, and management of Agent Enablement and Workforce Engagement Solutions
Responsible for reviewing and approving major aspects of application/features architecture ensuring compatibility, reusability, and scalability with existing components such as: user interfaces, micro services, authentication back-end integration
Develop product health metrics and KPIs, which you will largely define
What s great about the role:
You will have the rare chance to work in a small team environment while delivering massive impact to our members when they need it most
You will be instrumental in transforming Member Success to revenue generating experience center
You will be part of a team solving BIG problems that are changing old industries
You will create impact at scale to our massive member base of more than 110 million members
You will work globally across teams and with a variety of experts pushing new frontiers within the Client and with our partners