PURPOSE:

The Shift Supervisor oversees all the activities of FMS, Paint Line, and the Parts Department while ensuring the end results meet or exceed defined expectations according to in-house leadership, development training, and customer requirements.

RESPONSIBILITIES:

Quality

The Shift Supervisor is responsible for applying apg policies and Quality Management System (QMS) processes to ensure continued compliance with ISO Certification.

• Promote and maintain clean and safe work environments
• Assist with the resolution of CPDs (Corrective Preventative Documents)
• Enforce apg’s safety policy
• Maintain training documents and records per the processes listed in the QMS

Customer Service

The Shift Supervisor is responsible for providing superior customer service to their internal and external customers.

• Support for all production with the right parts at the right time in the right place
• Cross-train in various roles, to fill in where needed
• Discuss with other department Supervisors/leads to ensure the coordination of FMS, Parts, and the Paint Line departments activities
• Assign tasks and duties to team members and ensure tasks are being carried out to apg’s standards
• Screen, hire and help train personnel as needed
• Order personal protective equipment and any other necessary items as needed
• Focus on resolving problems to improve efficiency
• Schedule jobs for FMS and the Paint Line department

Continual Improvement

The Shift Supervisor is responsible for leading a team through an environment of continuous improvement within apg.

• Identify continual improvement actions and their benefits (cost reductions, process improvements, documentation)
• Support appropriate levels of cross-training within teams and shift personnel to complete tasks as needed
• Participate in and as needed, conduct training for the team
• Lead implementation of continual improvement actions
• Identify the team’s strengths and weaknesses and motivate employees toward improvement
• Maintain awareness of new equipment and technologies that could improve the future of your teams
• Follow and recommend improvements to existing safety policies and procedures

Leadership

The Shift Supervisor is responsible for modeling the necessary mentoring skills and behaviors needed to assist in achieving apg’s Mission, Vision, Quality Policy, and strategic goals.

• Recognize the contributions of every team member and encourage them to work together, sharing ideas and maintaining good relationships in the execution of job tasks
• Service Leadership mentality (Work to help others succeed)
• Bring others along in decision-making and include other areas when decisions impact them
• Provide performance feedback and proactively recommend opportunities for improvement and growth
• Maintain confidentiality of information learned/shared by individuals and the company
• Approve timecards, time off requests and changes to the shift schedules
• Monitor attendance, tardiness and time off
• Perform other duties as specified by the Manager of Operations
• Conduct performance reviews and share feedback with upper management and team members

KNOWLEDGE, SKILLS, AND ABILITIES:

• Practice strong organizational skills, promoting efficiency and effective time management
• Build trust by effectively delegating tasks and monitoring results
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Awareness of and willingness to follow/implement Lean Manufacturing practices
• Ability to effectively resolve problems with both people and processes
• Ability to speak, read and write English
• Attention to detail
• Ability to multi-task and thrive in a fast-paced environment
• Ability to prioritize and remain calm and consistent in high-pressure situations

REQUIREMENTS:

• 5-7 years of relevant manufacturing sheet metal, paint line and parts department experience or equivalent combination of education and work experience.
• Minimum 2 years of experience successfully leading others.
• Experience leading others over multiple shifts preferred.