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Job Description Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI - ( 2200007Q ) Description
Overview :
Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints.
The CSR II addresses higher level non-routine customer issues and requests.*
Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
This position is responsible for all duties assigned to Customer Service Rep I, plus the following : Addresses higher level non-routine customer issues and requests.
Backs up the Customer Service Rep I and III as necessary. Assists in coordinating even, daily work flow among all personnel.
Assists in the training of new hires. May assist the Customer Service Representative I's in resolving customer problems.
Responsibilities :
This position is responsible for, but not limited to, the following :
Assists with the Customer Service Rep III's duties.
Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records.
Follows up with other departments to ensure the service standards are being met.
Qualifications
Qualifications :
Additional Knowledge, Skills & Abilities
Primary Location
US-WI-Pleasant Prairie
Last updated : 2024-08-29
Full Time
Logistics Services
$40k-50k (estimate)
08/22/2024
11/28/2024
apllogistics.com
WALNUT, CA
3,000 - 7,500
2019
JIM GUESS
<$5M
Logistics Services
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors and customers anywhere in the world APL Logistics is that partner. Our operations span numerous continents, currencies and customs so your business grows even further. APL Logistics designs and operates global supply chains that deliver products to everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and en...gineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a recognized innovator in logistics and technology management worldwide. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for companies in the Automotive, Consumer, Industrials and Retail sectors. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Facebook: https://www.facebook.com/APLLogistics Twitter: https://www.twitter.com/APLLogistics Google+: https://www.google.com/+APLLogisticsOnline YouTube: https://www.youtube.com/c/APLLogisticsOnline
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The job skills required for Customer service rep include Customer Service, CSR, Data Entry, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.