Description :

The Healthineers Molecular Imaging Service Lifecycle Management team drives Lifecycle Cost as part of the total cost of ownership for MI Products.

This includes activities that span from field service strategy definition, participating in development projects, creating service content, and transfer of new product functionality to Training Center, and field.

Responsibilities

Create and Author Technical Service Content intended for use by Technical Service Personnel including Customer Service Engineers, Technical Support Engineers, Technical Training Centers.

Content creation for SPECT and SPECT / CT System Installation, Maintenance, Calibrations, Part Replacement.

Perform Verification, acceptance and validation tests for service content.

Preempts potential problems and provides effective solutions

Change management controlled through typical project tracking tools (ie CHARM, Gforge)

Interacts with PLM, Product Management, Corporate Technologies, Manufacturing, Marketing, Sales, other Business Units, and OEM partners to drive service business goals (Total Cost of Ownership, Maintenance Cost, Revenue, NPS) of new and existing MI products.

Skills

Understanding of service delivery strategy and customer service skill

Understanding of Technical Content creation (Written, & Multimedia, XR)

Ability to create diagrams, flowcharts and drawings for inclusion in document content (Visio, Illustrator)

Ability to manipulate digital images for inclusion in document content (Photoshop, Blender)

Strong interpersonal, communication, and presentation skills required

Ability to communicate complex technical instructions in an easy to understand and digest format.

Strong understanding of complex system design and development process including product requirement engineering.

Strong influencing and negotiation skills

Ability to work in a fast-paced, deadline oriented environment as part of a team

Strong quality orientation and customer focus.

Strong Electro-Mechanical Knowledge and Skills.

Education

Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent experience.

Preferred

Engineering knowledge and / or experience.

Knowledge of SPECT and / or CT.

Knowledge of Extended Reality creation sw suites.

Vaccination Notice

Additional Details

• Does this worker qualify for overtime? : Yes
• Scorecard Category : Engineering
• Commercial Title : (No Value)
• Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
• Is this position for a pre-identified (PAYROLLED) candidate? : RECRUITED
• If this is a pre-identified (PAYROLLED) candidate, please see note below and provide the following : : NA
• Will this contingent worker require a computer or systems access or utilize a timeclock? : Yes
• Time System : NA - Time is not tracked in any system
• Timeclock / Shift : NA - Time is not tracked in any system NA
• Enter Shift Start and End Time : 8 : 00 AM - 4 : 30 PM
• Is there potential for this to convert to a full time position? : No
• Non-Employee Class : Temporary Agency Worker
• Will the worker be required to travel? : No
• Type of assignment : Full-time
• Will this position require a DEA background check clearance? : No
• Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start date.

Currently not applicable in the following states : Alabama, Florida, Iowa, Kansas, Montana, North Dakota, Tennessee, Texas, and Utah.

States subject to change

Last updated : 2024-06-21