65 Customer Service Associate Jobs in Springdale, AR
APN Software Services, Inc is Hiring a Customer Service Associate Near Springdale, AR
The schedule is: Wed-Fri/every other Saturday 0730 PM – 0730 AM.
Training will be 1 week of Mon-Fri 0800-1700 (8 am – 5 pm) for training upon starting.
Temp to Hire: Yes
3 Main Duties: Answer emails, confirm deliveries, track for on time delovery. (They do everything involved in dispatch except actually dispatching the trucks.)
Experience: 1-3 in the transportation field. Candidates need dispatch experience in logistics or transportation
Resume: No job hopping, want someone who is looking for a career long term at Tyson.
Previous job titles: Dispatcher, Transportation Associate, Ops Associate
Degree: Not required.
Soft Skills: Ability to multi-task. Must be on time and dependable.
Interview: in person, 1 round.
Timeframe: Interviews to be scheduled ASAP.
Job DescriptionSUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. This position will be a ‘floating/fill in’ position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
FULL DESCRIPTION: Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.
RequirementsEducation: Bachelor s degree or equivalent work experience in transportation or logistics
Experience: 1- 3 years business experience in transportation or logistics, not just regular customer service!
Computer Skills: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
Communication Skills: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
Job Summary
Contractor
IT Outsourcing & Consulting
$42k-54k (estimate)
08/05/2023
01/22/2025
apninc.com
NEWARK, CA
25 - 50
1996
Private
ASLAM CHANDIWALLI
$10M - $50M
IT Outsourcing & Consulting
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
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