1 Customer Service Rep / Admin Job in Dublin, CA
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Customer Service Rep / Admin
$67k-87k (estimate)
Full Time | IT Outsourcing & Consulting
3 Weeks Ago
APN Software Services, Inc is Hiring a Customer Service Rep / Admin Near Dublin, CA
Title: User Experience Research CoordinatorDuration: 6 months [the possibility of temp to hire]
Location: Dublin, CA 94568 Is this role open to remote workers: Yes
Hours: Standard 40 hours
Job Title: UX Research coordinator
The UX Research coordinator will help UX research efforts by 1) scheduling TriNet customers for usability studies - by calling/emailing from a list of customers approved by CRM team. 2) The candidate in this role will also manage the customer database for UX research studies 3) There is a possibility of temp to hire
Job DescriptionUser Experience Research Coordinator
Job Summary/OverviewThe User Experience (UX) Research Coordinator will be responsible for supporting the UX research team by recruiting, scheduling, and managing UX research participants.
This individual will partner with different teams and must have excellent organizational, communication, and interpersonal skills.
Core Responsibilities IncludeManaging and tracking recruitment and participation in multiple research studies simultaneously
Identifying opportunities to improve the efficiency of UX research studies
Supporting the UX team in conducting research
Essential Duties/ResponsibilitiesThe UX Research Coordinator will:
Recruit participants for multiple UX research studies simultaneously by inviting participants via email and/or phone and following up with them
Participate in or lead initiatives to build a database of external customers
Manage a database of internal colleagues and external customers who have been contacted, have participated, have not shown up or who have cancelled, and who have expressed interest in participating in future studies
Using the database, ensure that we're not contacting the same people more than once per quarter
Manage bookings (e.g., Microsoft Bookings)
Complete and submit forms to request assistance from various internal teams
Identify opportunities to streamline UX research processes
Multi-task and manage competing priorities
Experience And SkillsAt least 1-3 years professional experience in project management and/or administrative responsibilities
Strong writing ability and interpersonal verbal and written communication skills
Highly organized, with excellent multi-tasking skills to manage and prioritize multiple projects independently
Willingness to identify areas for improvement and deliver results in a highly organized manner
Possess advanced knowledge of Microsoft suite (e.g., Word, Outlook Excel, PowerPoint, etc.)
Demonstrated knowledge of customer interaction/engagement
Able to be diplomatic when working with internal stakeholders, partners and customers
Self-starter who isn't afraid to ask for help
Capable of producing clear and precise documentation
Excel at working cross-functionally with team members from UX, Product, Engineering, Marketing, Communications, etc.
EducationAn undergraduate degree is preferred but we are open to highly-skilled candidates with strong administrative and/or project management experience
Nice To HaveExperience with UX research operations
Experience with process improvement
Experience using participant and research management software (e.g., UserZoom, Salesforce) or willingness to learn how to use it
Experience or willingness to learn about how to manage and store data from UX research studies
Experience advocating for UX research and/or conducting training in UX research
Location: Dublin, CA 94568 Is this role open to remote workers: Yes
Hours: Standard 40 hours
Job Title: UX Research coordinator
The UX Research coordinator will help UX research efforts by 1) scheduling TriNet customers for usability studies - by calling/emailing from a list of customers approved by CRM team. 2) The candidate in this role will also manage the customer database for UX research studies 3) There is a possibility of temp to hire
Job DescriptionUser Experience Research Coordinator
Job Summary/OverviewThe User Experience (UX) Research Coordinator will be responsible for supporting the UX research team by recruiting, scheduling, and managing UX research participants.
This individual will partner with different teams and must have excellent organizational, communication, and interpersonal skills.
Core Responsibilities IncludeManaging and tracking recruitment and participation in multiple research studies simultaneously
Identifying opportunities to improve the efficiency of UX research studies
Supporting the UX team in conducting research
Essential Duties/ResponsibilitiesThe UX Research Coordinator will:
Recruit participants for multiple UX research studies simultaneously by inviting participants via email and/or phone and following up with them
Participate in or lead initiatives to build a database of external customers
Manage a database of internal colleagues and external customers who have been contacted, have participated, have not shown up or who have cancelled, and who have expressed interest in participating in future studies
Using the database, ensure that we're not contacting the same people more than once per quarter
Manage bookings (e.g., Microsoft Bookings)
Complete and submit forms to request assistance from various internal teams
Identify opportunities to streamline UX research processes
Multi-task and manage competing priorities
Experience And SkillsAt least 1-3 years professional experience in project management and/or administrative responsibilities
Strong writing ability and interpersonal verbal and written communication skills
Highly organized, with excellent multi-tasking skills to manage and prioritize multiple projects independently
Willingness to identify areas for improvement and deliver results in a highly organized manner
Possess advanced knowledge of Microsoft suite (e.g., Word, Outlook Excel, PowerPoint, etc.)
Demonstrated knowledge of customer interaction/engagement
Able to be diplomatic when working with internal stakeholders, partners and customers
Self-starter who isn't afraid to ask for help
Capable of producing clear and precise documentation
Excel at working cross-functionally with team members from UX, Product, Engineering, Marketing, Communications, etc.
EducationAn undergraduate degree is preferred but we are open to highly-skilled candidates with strong administrative and/or project management experience
Nice To HaveExperience with UX research operations
Experience with process improvement
Experience using participant and research management software (e.g., UserZoom, Salesforce) or willingness to learn how to use it
Experience or willingness to learn about how to manage and store data from UX research studies
Experience advocating for UX research and/or conducting training in UX research
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$67k-87k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
07/02/2024
WEBSITE
apninc.com
HEADQUARTERS
NEWARK, CA
SIZE
25 - 50
FOUNDED
1996
TYPE
Private
CEO
ASLAM CHANDIWALLI
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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