1 IT Support Technician Job in Hunt Valley, MD
APN Software Services, Inc is Hiring an IT Support Technician Near Hunt Valley, MD
Location: Hunt Valley, MD 21031 OR Balimore, MD
Duration: 12 Months
Shift Hours: 8 hrs per day, 5 days/week
**This position is OPEN TO HUNT VALLEY,MD AND BALTIMORE, MD ONLY**
Primary PurposeTo provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
Essential Job ResponsibilitiesProvides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor.
Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Additional Functions And ResponsibilitiesPerforms other duties as assigned.
Supports the organization's quality program(s).
QualificationsEducation & Licensing:
Bachelor's degree from an accredited college or university preferred.
ExperienceFive (5) years of Help Desk or technical support service experience or equivalent combination of education.
Skills & KnowledgeExcellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
Work EnvironmentWhen applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-61k (estimate)
06/06/2024
07/02/2024
apninc.com
NEWARK, CA
25 - 50
1996
Private
ASLAM CHANDIWALLI
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for IT Support Technician include Help Desk, Troubleshooting, Customer Service, Technical Support, IT Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
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