8 Technical Customer Service Representative Jobs in Morton, IL
APN Software Services, Inc is Hiring a Technical Customer Service Representative Near Morton, IL
Title: Technical Customer Service Representative
Location: Morton Grove, Illinois, 60053
Duration: 9 months
Shift: M-F, 8:00 4:30
**ONSITE ROLE**
Candidates with a Mechanical Engineering degree are a plus. Mechanical aptitude is a major plus. The Technical Customer Service Representative will be responsible liaising with customers, editing and managing customer orders, coordinating inquiries with internal departments, as well as providing general assistance to the Customer Service Supervisor and Manager.The RoleThe Technical Customer Service Representative will be responsible liaising with customers, editing and managing customer orders, coordinating inquiries with internal departments, as well as providing general assistance to the Customer Service Supervisor and Manager. Xylem offers a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
Core ResponsibilitiesTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction. Refers special product orders to proper department for pricing and special construction details. Edits customer orders and assigns codes for statistical tabulation and commodity identification. Defines method of shipment, tag information and product pricing. Performs on-line entry of customer orders for standard product in LN OE system. Enters orders via LN, eLogia and ESP-REP for Domestic and all other BTO and engineered-to-order product. Communicates with customers through verbal, written and personal contact concerning delivery issues and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability. Interfaces with necessary departments to effect solutions. Maintains on-line customer information and customer order database including addresses, ship dates, product, quantity, price, routing, tagging, order additions and cancellations. Generates inter-departmental inquiries regarding availability of delinquent BTO product and requests to expedite product. Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions. Other duties as assigned by Customer Service Supervisor or Manager Participation in Xylem Watermark volunteer activities
QualificationsMinimum of 3 years customer service experience in a technical product line, B2B preferred Two (2) years of college or technical schooling or five (5) years' experience in a technical position. Demonstrated customer advocacy skills Technical aptitude & solid math skills Ability to self-motivate and work independently Comfortable in a fast paced environment welcoming change and growth Proficiency in Microsoft Office. Experience working with CRM system (Siebel, Salesforce.com, Microsoft Dynamics) a plus Proficiency in second language a plus A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required Ability to process a high volume of transactions with proficiency, accuracy and integrity Ability to handle multiple tasks simultaneously and prioritize accordingly Effective verbal/written communication skills. Strong business acumen, organizational, time management skills and attention to detail required
Job Summary
Full Time
IT Outsourcing & Consulting
$63k-82k (estimate)
06/07/2024
07/02/2024
apninc.com
NEWARK, CA
25 - 50
1996
Private
ASLAM CHANDIWALLI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Customer Service Representative include Customer Service, Written Communication, Attention to Detail, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Service Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Representative. You can explore the career advancement for a Technical Customer Service Representative below and select your interested title to get hiring information.
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