Carolina Shutter & Blinds has been a growing customer-focused window coverings provider since 1991. As we continue to provide the best in American-made window coverings, we are seeking a customer service representative to interface with our clients and vendors.

The ideal candidate will have 3 years of customer service support with complex product specifications, experience with Quickbooks accounting software, and a demonstrated ability to work with dynamic purchasing systems to place client orders.

Candidates with applicable experience in the window coverings industry will be strongly preferred.

Responsibilities

• Interact with our clients using voice, text, and email communications
• Schedule appointments for design consultations, installation, and service events
• Receive and review incoming orders for completeness and accuracy
• Enter orders through online purchasing portals for a variety of vendors/manufacturing partners
• Verify and double-check all entries completeness and accuracy
• Learn all product features and options to identify potential order submission errors
• Communicate effectively with the outside sales team, internal team, and vendors
• Take the extra mile to engage customers

Skills/Experience

• 3 years of customer service and purchasing experience
• Top level attention to detail - catching one's own errors and those of others
• Stong technical computer skills - proficient with MS Office applications
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• purchasing: 3 years (Required)

Ability to Relocate:

• Winston Salem, NC 27106: Relocate before starting work (Required)

Work Location: In person