APOLIS2024
Desktop Support Technician maintains, anaylses, troubleshoots, documents and repairs desktop systsms, hardware, software and peripherals. Supports and maintains incident tickets keeping user's, management, peers and the Help Desk aprised of activities.
Responsibilities
§ ssures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment.
§ Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records.
§ ct as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services.
§ ct as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron)
§ Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups.
§ Pursues additional research as needed to support optimal Desktop strategies are practiced at HOV.
§ Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers.
§ Core Build engineering using tools such as WDS, SCCM, software and driver integration.
§ ssures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc).
§ Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software.
§ Provides guidance to Service Desk team members.
§ Participates in after hours on-call support and weekend/holiday coverage responsibilities.
Minimum Qualifications
§ ssociates degree in computer science or related field.
§ or Network or MCP certification.
§ 3-5 years in a large corporate multi-site environment.
§ 3 years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
§ 3 years scripting experience utilizing a variety of languages such as VB Script, Powershell and/or WinBatch or other programming languages.
§ 3 years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.
Preferred Qualifications
§ MCDST certification preferred.
§ ITIL certification preferred.
§ Performs technical support for the Voice systems, including backend Avaya servers, switches and handsets.
§ Maintains voice and data cabling infrastructure.