5 Guest Room Attendant Jobs in Ardmore, OK
Apollo Hospitality Firm is Hiring a Guest Room Attendant Near Ardmore, OK
Ensure the confidentiality and security of all guest rooms.
Team Member Handbook:All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook.
WORK ENVIRONMENTGuestrooms, guest and service corridors; offices and work areas; grounds, lobby and all other areas of the property, interior and exterior.
Position Involves Working:
- Under variable temperature conditions (or extreme heat or cold).
- Under variable noise levels.
- Outdoors/indoors.
- Around fumes and/or odor hazards.
- Around dust and/or mite hazards.
- Around chemicals.
- Around biohazards.
EXTERNAL: Hotel guests and visitors.
At each of our properties we want our guests to relax and be themselves which means we need you to:
- Be you by being natural, professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile
- Maintain complete knowledge of and comply with all hotel and departmental policies, service procedures, & standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Promote positive guest relations at all times.
- Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
- Escort guests and give directions when called upon.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Meet with supervisor to review daily assignments and priorities.
- Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines and hotel requirements.
- Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Clean guestrooms by category priority using assignment sheet following the designated sequence of cleaning.
- Follow the property’s environment and water conservation procedures.
- Empty trash containers and ashtrays.
- Strip beds of soiled linens and remove; make beds with clean linens.
- Remove all dirty terry and replace with clean terry to designated layout.
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, liners or doors, floor and behind bathroom door.
- Replace facial tissue, toilet tissue and bathroom amenities in correct amounts and location.
- Inspect condition of bathrobes and replace soiled/damaged ones where applicable.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack and replace laundry bags and slips.
- Clean in-room safes where applicable.
- Dust and polish all furniture.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
- Check under bed(s), chairs, sofa and desk for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including in crevices and under cushions.
- Realign furniture to floor plan.
- Dust pictures, frames, and mirrors.
- Remove dust and debris from television, VCR/DVD player, clock radio, remote control and cable/satellite box.
- Position correct settings for time on clock, radio station and TV channel (The Weather Channel).
- Ensure the alarm is NOT set on the clock radio in all check-outs.
- Remove dust, grease, and smears from telephones and reposition correctly.
- Ensure placement of Internet cable.
- Clean all lamps and light switches; check for proper working order, replacing bulbs if needed.
- Remove dust, spots, and smears from windows, ledges, and frames.
- Empty liquid from ice bucket and wipe all surfaces dry. Replace drinking cups.
- Clean and replenish coffee set-ups.
- Remove any left over food items from mini-fridge on all check-outs; defrost when necessary. Wipe down shelves and front door interior and exterior removing dust, smudges, and spills. Ensure it is plugged in and set to the proper temperature settings.
- Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room per brand standards.
- Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat. Set thermostat to designated level.
- Remove dust from drapes weekly and realign to correct position daily.
- Remove trash, debris, and cobwebs from balcony/patio where applicable.
- Inspect condition of planters and plants; remove debris where applicable.
- Remove dust, dirt, marks, and fingerprints from entrance doors(s).
- Ensure presence of fire safety, rate cards and Do Not Disturb sign. Inspect condition and replace as needed.
- Ensure all branding cards, materials, etc. are placed per brand standards throughout the room.
- Remove dust, stains, and marks from all ceilings, baseboards, ledges and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet and in the property management system.
- Return and restock cart at the end of the shift.
- Empty vacuum bag/canister and wipe vacuum clean.
- Ensure security of any assigned guestroom keys.
- Report any damages or maintenance problems to the supervisor.
- Turn over any lost and found items from guestrooms to the supervisor.
- Make up sofa beds where applicable.
- Stock cleaning supply caddies.
- Other duties as assigned by management.
QUALIFICATIONSEssential:
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
- Ability to:
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- High school graduate.
- Fluent in English.
- Previous training in guest relations.
- Previous experience in hospitality industry, preferably housekeeping.
- Prior experience in cleaning hotel guest rooms.
- Knowledge of proper chemical handling.
- Ability to exert physical effort in transporting 5 to 25 pounds.
- Ability to endure various physical movements through the work areas.
- Ability to reach 6 inches / 6 feet and overhead.
- Ability to remain in a stationary position for 30 minutes to 1 hour throughout the work shift.
- Ability to bend at the waist and work on knees.
- Ability to stand for longs periods of time.
- Ability to walk 2-3 flights of stairs.
- Ability to work outside in hot or cold weather.
Job Summary
Full Time
Accommodations
$24k-29k (estimate)
06/06/2024
07/23/2024
apollohospitality.net
ARDMORE, OK
25 - 50
2007
Private
MITESH PATEL
<$5M
Accommodations
Related Companies
The job skills required for Guest Room Attendant include Housekeeping, Laundry, Attention to Detail, Guest Service, Confidentiality, Container, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Room Attendant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Room Attendant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Room Attendant positions, which can be used as a reference in future career path planning. As a Guest Room Attendant, it can be promoted into senior positions as a Housekeeping Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Room Attendant. You can explore the career advancement for a Guest Room Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Guest Room Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Room Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Room Attendant job description and responsibilities
Guest Room Attendants ensure guests’ rooms are clean, comfortable, and stocked at all times.
01/31/2022: Terre Haute, IN
Guest room attendants clean and maintain rooms and suites so that guests can enjoy their stay. Being a good guest room attendant requires a lot of physical strength and stamina.
02/14/2022: Stamford, CT
Guest room attendants lift mattresses to change sheets, operate cleaning equipment, and do other menial tasks such as dusting and getting rid of trash.
01/13/2022: Vallejo, CA
Guest room attendants may also vacuum hallways and clean commonly shared areas or banquet facilities.
01/27/2022: Gulfport, MS
Hotel room attendants’ work description also entails cleaning the entire room when expecting a new guest before they arrive.
02/02/2022: Columbia, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Room Attendant jobs
A room attendant works as part of the housekeeping service team at a hotel.
01/05/2022: Salt Lake City, UT
Room attendants have a range of responsibilities related to housekeeping.
03/03/2022: Pensacola, FL
There are generally few education and training requirements to become a room attendant.
12/21/2021: Providence, RI
Guest room attendants will need to be more focused on providing a positive experience for guests.
01/17/2022: Montgomery, AL
Must provide a consistently clean sleeping area to maintain an overall exemplary experience for each guest.
02/27/2022: Pittsfield, MA
Step 3: View the best colleges and universities for Guest Room Attendant.
Similar Jobs
Popular Articles
