59 Help Desk Support Specialist Jobs in Atlanta, GA
Apollo Technology Solutions LLC is Hiring a Help Desk Support Specialist Near Atlanta, GA
Location: Atlanta, GA
Duration: 12 Months
Type: Contract
Job Description:
- Triage and Manage Incidents:
- Efficiently triage and prioritize incidents and service requests using ServiceNow.
- User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
- Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.
- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.
- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.
- Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow. -Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
- Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.
- Work Schedule: Monday - Friday Onsite
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical troubleshooting skills.
- Ability to work effectively in a high-demand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
- Previous experience in a similar Service Desk or support and problem resolution role.
- Technical Certifications preferred: Candidate should have one of the following certifications A , Network , or Security , or a minimum 2 years of technical support skills on in a Service Desk role. Familiarity with remote support tools and techniques
Job Summary
Full Time
$60k-75k (estimate)
07/24/2024
09/23/2024
The job skills required for Help Desk Support Specialist include IT Support, Customer Service, Technical Support, Problem Solving, Service Desk, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
