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AppLab Systems is Hiring a Site Reliability Engineering (SRE) Near Princeton, NJ
Job Details
Replacement position - Fulltime // Permanent HireLocation: O Fallon, Missouri (Onsite)
Skillset : Must have skills:
Application/Production L2 Support experience is a must
Unix front end troubleshooting, Oracle SQL & Java
Monitoring Tools - Splunk / Dynatrace
DevOps Tools
JD as below:
Incident Resolution - Review and resolve the Incidents arising from o Operation Command Center Alerts o Alerts from Enterprise Monitoring Operations (EM Operations). o OMNIBUS and Splunk Alerts * Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window * Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues * Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams. * Traffic Routing - perform traffic routing in support of infrastructure maintenance * Perform Root Cause Analysis in detail for High severity Incidents - and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also. * Supporting the UAT testing by the Product team and Regional customer support team. * Configuring application/artifacts and supporting the new customer onboarding to the platform * Testing the newly on boarded customer's file processing and reports delivery * Raise new change tickets and arrange for approvals, including CAB approvals * Review and approve change tickets. * Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps * Work with customers on ad-hoc queries * Work with Development / Testing team for defect analysis (with Production simulated data) * Build automation scripts that reduce the number of Incidents and/or improves processes followed * Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred. * Participate / Initiate in War Room calls that impacts application availability or has a customer impact * Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
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