Role Name: Telecommunications Engineer

Location: Brewer, ME (Onsite)

Duration : Contract

Job Description:

Telecommunications Support Services with capabilities of,

Telecommunications Hardware Installs, Tests, and Troubleshoots

Provide client support on usage

Calibrates equipment

Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues

Incident Management

Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods

Project manages medium to large telephone projects

Create and maintain installation and equipment request forms

Documents and reports daily activities in ServiceNow application for tracking purposes

Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.

Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items

Performs maintenance repairs on all telephone sets and pagers within SLA targets

Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systems

Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.

Answers trouble call within 20-30 minutes of received call or page

Documents downtime and trouble calls within ServiceNow

Uses troubleshooting techniques to keep downtime to a minimum

Assures maximum utilization of communications systems through education.

Provides communications equipment training to departments for end-user applications as requested

Creates, maintains and provides quick reference guides and materials for end-users as requested

Advises leadership on effective communication practices and cost improvement

Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.

Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas

Administration

Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards

Schedules workload using ServiceNow. With 90-95% accuracy

Documents all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracy

Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance

Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy

Remains current with Northernlight’s computing environment, fully understands IT tactics and monitors the Master Change Schedule

Responsible for following the department guidelines for requesting time off and monitors own.

Thanks & Regards

Bhavesh Sharma

609-766-0092

bhavesh@applabsystems.com