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US-Technical Specialist
Apple
Apple Providence, RI
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$71k-93k (estimate)
Full Time | Retail 2 Weeks Ago
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Apple is Hiring an US-Technical Specialist Near Providence, RI

Summary

Posted:
Weekly Hours: 20
Role Number:200560474
Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You work with others to foster a culture where everyone belongs and is inspired to do their best work.Both full-time and part-time jobs are available.

Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Minimum Qualifications

Key Qualifications

Preferred Qualifications

  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve
  • Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues.
  • You reassure customers when delivering product diagnoses and potential solutions.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Education & Experience

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$71k-93k (estimate)

POST DATE

08/25/2024

EXPIRATION DATE

08/28/2024

WEBSITE

applegroup.com

HEADQUARTERS

JONESBORO, AR

SIZE

25 - 50

FOUNDED

1993

TYPE

Private

CEO

MARY MARGARET SCHOLTENS

REVENUE

<$5M

INDUSTRY

Retail

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About Apple

Apple Group provides embroidery and screen printing.

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The following is the career advancement route for US-Technical Specialist positions, which can be used as a reference in future career path planning. As an US-Technical Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary US-Technical Specialist. You can explore the career advancement for an US-Technical Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Technical Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Specialist job description and responsibilities

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Provided technical support for all of the operating systems throughout the organization.

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Develop and prepare technical capacity building plan and execute effectively through the hands-on trainings, mentoring, workshops etc.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Specialist jobs

They ensure that all technical aspects are functioning optimally.

03/23/2022: Chattanooga, TN

Choosing the right major is always an important step when researching how to become a Technical Specialist.

04/01/2022: Nashua, NH

Technical specialists use programming skills and languages, such as SQL, to rewrite programs and applications.

03/12/2022: Petersburg, VA

They should be technology-savvy and be able to resolve all the technical difficulties.

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You must have good technical skills such as a working knowledge of HTML, CSS and JavaScript are also useful.

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Step 3: View the best colleges and universities for Technical Specialist.

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