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POSITION TITLE: IT Service Delivery Manager (Hybrid)
LOCATION: Glen Rock NJ (3 days in the office/ 2 days remote)
COMPANY OVERVIEW:
Applegreen is an Irish owned company that operates 150 travel plaza locations across the U.S. and is dedicated to delivering exceptional service to our travelers. We prioritize innovation and customer satisfaction, striving to set industry benchmarks through our commitment to excellence.
We also operate in Ireland, Northern Ireland and the United Kingdom. Applegreen is the largest Travel Plaza Operator in these territories, operating Global Brands such as Chick-fil-a, Burger King, Shake Shack, Dunkin, Popeyes and Starbucks to name a few.
https://www.applegreen.com/
POSITION SUMMARY:
We are seeking a dynamic and experienced Service Delivery Manager who will play a pivotal role in overseeing our IT service desk operations. The ideal candidate will possess deep expertise in IT Service Management (ITSM), ITIL frameworks, and proficiency in managing FreshService or similar ITSM platforms. This role reports to the Director, Infrastructure and Operations and requires strong leadership skills, a data-driven approach to decision-making, and the ability to drive innovation in our support services.
KEY RESPONSIBILITIES:
ESSENTIAL SKILLS AND EXPERIENCE:
Applegreen is an equal opportunity employer
Full Time
$133k-167k (estimate)
07/28/2024
09/27/2024
The following is the career advancement route for IT Service Delivery Manager (Hybrid) positions, which can be used as a reference in future career path planning. As an IT Service Delivery Manager (Hybrid), it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Delivery Manager (Hybrid). You can explore the career advancement for an IT Service Delivery Manager (Hybrid) below and select your interested title to get hiring information.