25 Customer Service Representative Jobs in Hemet, CA
AppleOne Employment Services is Hiring a Customer Service Representative Near Hemet, CA
- The Customer Service Representative, supporting specific product lines; performs customer service duties in accordance with department and company objectives. Answers phone calls, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services.
Customer Service - Order Processing:
- Performs various customer service and order processing duties; Monitor incoming purchase orders for review and entry into ERP, including PO’s from Customer Service and Tech Support, Service Dept. or customer direct. Prepares and routes paperwork to production.
- Able to recognize the different product lines on a PO or email inquiry to prevent order errors.
- Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers.
- Generates and prepares work orders for distribution to production.
- Provides internal post order support on questions from the factory.
- Ensures continuous and timely movement of work orders to production areas.
- Ensures SOP’s are up to date and changed as needed.
- Receive and make calls direct from customers through call center log in.
- Process sales order changes throughout the production phase.
- Acts as customer contact regarding purchase orders and non-warranty return authorizations.
- Reviews customer purchase orders for propeller/Mag/Connect products to ensure accuracy- including pricing, payment terms, discounts orders, shipping terms, T’s and C’s, account /payment information, Rep/RSM information.
- Works with production and engineering to review bill of materials and adjusts as necessary.
- Resolve product or service problems (Non-Warranty) by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction of adjustment and following up to ensure resolution.
- Works with engineering or the Customer Service Supervisor on product pricing issues in ERP and requesting new part number set up.
- Issues RA’s for Non-Warranty items, standard service/repair work.
- Ensures SOP’s are up to date and changed as needed.
- Able to recognize the different product lines on a PO or email inquiry to prevent order errors.
- Works with accounting on resolving credit issues.
- Assists Rep’s/RSM’s in resolving customer or order related issues.
- Maintains clean, orderly, and safe work area.
- Observes and complies with all safety regulations and company policies.
- Maintains a commitment to teamwork and a positive, supportive attitude to all personnel.
- Supports continuous improvement activities (VES).
- Performs other related duties as assigned or requested.
- Supports VES activities such as standard work 5s execution, uses VES tools provided by Veralto.
- High School graduate or equivalent.
- Min 4 years of clerical/admin/Customer Service experience required.
- Oracle experience preferred but not required.
- Proficiency with PC, Microsoft Office Suite required. Knowledge in use of personal computers, and common business productivity tools such as word processors, spreadsheets, databases, etc.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>
Job Summary
Temporary
Business Services
$42k-53k (estimate)
06/24/2024
07/14/2024
AppleOne.com
<25
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, Microsoft Office, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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