We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. The ideal candidate will have a minimum of 2 years of stability in previous customer service roles, demonstrating a strong ability to handle high call volumes, while also managing email and chat communications. This position requires a candidate with a proven track record of delivering outstanding service in a fast-paced environment.
Responsibilities:

• Manage incoming customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information and assistance to customers regarding products, services, and account inquiries.
• Maintain thorough and up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Maintain a high level of punctuality and attendance, adhering to scheduled shifts and breaks.

Requirements:

• Minimum of 2 years of stable experience in a customer service role, preferably in a high-volume call center environment.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to work in a fast-paced environment and adapt to changing priorities.

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>