10 Help Desk Specialist Jobs in Reading, PA
AppleOne Employment Services is Hiring a Help Desk Specialist Near Reading, PA
The Help Desk Specialist plays a pivotal role in delivering technical support to computer system users, addressing inquiries and resolving issues through various channels including in-person, telephone, or remote assistance.
Job Responsibilities:
Provide prompt resolution to user inquiries regarding computer software or hardware operation, focusing on issues of moderate complexity.
Conduct remote installation of software and perform hardware testing as needed.
Execute commands and monitor system performance to ensure proper operation and identify potential errors.
Maintain detailed records of daily data transactions, troubleshooting actions taken, and installation tasks.
Utilize technical manuals, collaborate with users, and perform computer diagnostics to investigate issues and deliver technical support effectively.
Qualifications:
Associate's degree in a computer-related field or equivalent training.
1-3 years of relevant experience preferred.
Excellent verbal and written communication skills, adept problem-solving abilities, and strong customer service orientation.
Basic proficiency in working independently and managing tasks efficiently.
Familiarity with a range of computer software including configuration management, desktop communications, operating systems, and internet directory services.
Job Summary
Full Time
$57k-71k (estimate)
06/26/2024
07/09/2024
AppleOne.com
<25
Business Services
Related Companies
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
