The Imaging & Administrative Services Associate I plays a critical role in the smooth operation of our department by managing daily tasks such as handling phone calls, mail/package distribution, card production, and document management. This position involves operating advanced office equipment for electronic file management, providing user administration support, and coordinating offsite storage. The Associate I also serves as a backup for the Imaging & Administrative Services Associate II when needed.
Essential Job Functions:
Phone & Email Management: Handle incoming phone calls, manage departmental email inboxes, and respond to or appropriately forward internal customer requests.
Security Access Control: Provide security access control by responding to knocks and doorbell rings at secure entrances.
Mailroom Duties: Perform extensive mailroom tasks including accurate mail/package distribution, daily postage processing (domestic, foreign, certified, special handling), and ensuring postage machine functionality. Schedule and oversee necessary maintenance.
FedEx Management: Collect, log, and track all outgoing FedEx packages daily and ensure timely hand-off to the FedEx pickup driver.
Card Production: Execute ATM and Visa credit/debit card production roles, fulfilling responsibilities as both Person 1 and Person 2.
User Support: Deliver Tier 1 support for branch and department personnel related to password resets, profile unlocks for non-critical applications, and troubleshoot basic end-user application issues.
Document Management: Index paper and electronic documents into document management systems using various tools, including scanning equipment and Outlook integration. Manage scan queues efficiently.
Document Support: Assist branch and department personnel with document management tasks such as document retrieval, report research, and imaging procedures.
Qualifications:
Experience: Previous experience in an administrative or imaging support role is preferred.
Skills:
Proficiency in operating advanced office equipment, including scanning tools.
Strong organizational skills with a keen eye for detail and accuracy in handling documents.
Effective communication skills for managing phone calls, emails, and internal requests.
Ability to handle multiple tasks efficiently and manage time effectively.
Basic technical troubleshooting skills and experience with end-user application support.
Technical Proficiency: Familiarity with document management systems and imaging applications is desirable. Proficiency in Microsoft Office Suite is required.
Education: High School Diploma or equivalent required; Associates Degree or higher in Administrative Support or related field is a plus.
Additional Information:
Backup Role: This position requires the ability to step into the Imaging & Administrative Services Associate II role when necessary, demonstrating flexibility and readiness to assume additional responsibilities.
Security Requirements: Adherence to security protocols and handling sensitive information with confidentiality and integrity is essential.
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EEO/AA Employer/Vet/Disabled.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
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