Job Type: Full-Time (8:30 AM - 5:00 PM), In-Office
Flexible Options: Open to Part-Time Hours
About Us:
We are a small, dynamic insurance office dedicated to providing personalized and comprehensive insurance solutions to our clients. Our team is committed to exceptional customer service and ensuring our clients receive the best possible coverage for their needs.
Job Description:
We are seeking a motivated and experienced Insurance Customer Service Representative (CSR) to join our team. The ideal candidate will have a strong background in personal and commercial insurance and be proficient with insurance software systems. In this role, you will be the face of our office, providing quotes, assisting clients with their insurance needs, and handling various administrative tasks.
Key Responsibilities:

• Provide outstanding customer service to clients over the phone, and via email.
• Generate and provide accurate insurance quotes for personal insurance.
• Utilize EZLynx, AMS, and ENS software systems to manage client information and process quotes.
• Work closely with clients to understand their insurance needs and recommend appropriate coverage.
• Handle client inquiries, policy changes, and claims with professionalism and efficiency.
• Assist in maintaining a smooth workflow within the office and contribute to a positive team environment.

Qualifications:

• Minimum 3 years of experience in an insurance customer service role.
• Personal insurance experience preferred but open to commercial insurance experience.
• Software Proficiency with EZLynx, AMS, and ENS is required.
• Strong communication skills, both verbal and written. Ability to multitask and prioritize in a fast-paced environment.
• In-depth knowledge of personal insurance policies.
• Friendly, approachable, and customer focused. Must be comfortable working in a smaller office setting.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>