Location: West Henrietta, NY
Hours:
Monday to Friday
Training: 8:00 AM - 5:00 PM (First Week)
Regular Hours: Open availability between 8:00 AM - 8:00 PM
Compensation: $17.00 per hour
Job Description:
As an Office Assistant in our Client Service Center, you will play a crucial role in providing exceptional customer service for our company's retirement products, particularly in the 401(k) sector. Under guidance and direction, you will handle inbound calls from both active and terminated participants/employees, as well as client/employer plan administrators. Your responsibilities will include resolving claims and complaints, providing education on retirement products and company policies, and ensuring compliance with IRS guidelines.
Responsibilities:
Handle inbound calls from active and terminated participants/employees and client/employer plan administrators.
Provide education on retirement products, company policies, and IRS guidelines.
Escalate tasks or documentation to other teams within the Retirement Services department.
Develop and maintain a basic working knowledge of company retirement products.
Utilize various systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
Document all interactions, perform data entry, and maintain strong prioritization and organization.
Qualifications:
Strong research and problem-solving skills.
Proficiency in computer skills and ability to multitask across multiple screens.
Contact Center Or Call Center Experience Preferred.Client or customer service experience preferred.
Education will be considered in lieu of experience.
Must be able to train and work on-site in West Henrietta, NY.
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and are eager to contribute to the success of our retirement services department. If you have the required skills and are ready to make a difference, we encourage you to apply.
#1141
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>