Technology Service Tech I
• Pay rate: $20.87 per hour
• Hours: 3:00 pm to 11:30 pm (2nd shift)
• Location: Parma, Ohio
• Dress code: business casual, khakis, polo button up shirt.
• Assignment duration: 6 months
This person will review the ticket system (service-now) queues and run a variety of reports to support customer service expectations. They will also perform data entry for converting project information over to a new Project module within Service-now. They will also perform other data entry tasks as needed in other systems utilized by the Parma operations.
• Ideal candidates would be students with technical or applications-oriented training or background, possible experience as a Help Desk or customer service representative.
• Must have data entry, computer knowledge and first line of defense for help desk. Someone who has done some help desk and has tech skills would be perfect.
• Skills in Business analysis, huge plus.
Responsibilities:
• Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area.
• A Technology Service Technician can handle a full workload in a standard-alone and or networked environment.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Demonstrates technical expertise.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color, and multifunctional devices.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.
• Manages territory.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Always exhibits professional appearance and demeanor.
• Maintains productive, professional relationships with all company personnel.
• Is a positive and contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.