Position : Desktop Support Technician

Location : Based in North Charleston, with travel required to various locations

Schedule : Mon-Fri, 8 : 30am-5 : 00pm

Salary : $20 per hour

Job Overview :

We are seeking a flexible and task-oriented Desktop Support Technician to join our team. The ideal candidate will assist agency staff with device management, installation, and troubleshooting, ensuring smooth and efficient operation of IT systems.

Key Responsibilities :

Assist with receipt of device packages, validation with packing slips and purchase orders, and documentation using Agency processes for Asset Management.

Label and track assets through the deployment process.

Install devices into Active Directory, configure operating systems and software, and perform configuration testing.

Install systems at desk side and ensure proper setup and functionality.

Provide customer and system support, diagnose and resolve technical and software issues, and perform problem resolution with support team and vendor.

Work with Agency staff to identify issues and create resolutions for technical and business process issues.

Follow Agency IT standards, policies, and procedures to prioritize and schedule workload and implementation.

Required Skills :

Proficiency with Windows 10

Experience with Microsoft Active Directory

System imaging skills

Preferred Skills : A Certification

A Certification

MS System Center experience

BMC FootPrints knowledge

Dell Tech Direct certification

Windows 10 Enterprise expertise

Additional Requirements :

Ability to work flexible hours, including occasional work outside traditional business hours.

Capability to lift up to 40 lbs.

Travel to various locations as needed, with travel expenses reimbursed.

Strong understanding of device management, customer support, and troubleshooting in a networked environment.

Ability to follow prescribed processes and procedures and assist in process improvement.

Professional demeanor, with the ability to work independently and as part of a team.

Task-oriented, with the ability to pivot and handle challenges and changes in a new agency.

Work Environment :

Office environment with a level of professionalism expected in dress code and conduct.

Travel required to support tier II desktop support and troubleshoot software / hardware issues.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

none specified)