Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This position will be located in our warehouse, in an office setting. Hours will be starting between 7:00-9:00am- and ending between 4:00-6:00pm. You will work every other, or every third Saturday ( with a week day off during that week ).

Duties:

- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information

- Upsell additional products or services to customers when appropriate

- Conduct outbound calls to follow up on customer inquiries or to schedule appointments

- Assist with data entry and maintain accurate customer records

- Analyze customer feedback and provide suggestions for improving our products and services

Skills:

- Excellent communication skills

- Strong ability to upsell ( as booking service calls over the phone for our service dept will be a large part of your job )

- Proficient in data entry and able to accurately input customer information

- Ability to analyze customer needs and provide appropriate solutions

At our company, we value our employees and offer a competitive salary along with the following benefits:

- Health insurance

- Paid time off

- Professional development opportunities

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Customer Service Representative.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person