What are the responsibilities and job description for the CSR - Customer Service Representative position at Appolo Heating, Inc?
Appolo Heating is a leading home services provider seeking a personable, reliable individual to serve as a Customer Service Representative/Dispatcher to join our growing company!! Are you interested in taking your career to the next level with an industry leader? You will handle inbound and outbound customer service calls from an established customer base as well as assisting new and potentially new customers.
Responsibilities:
As part of our team, a Customer Service Representative/Dispatcher will take incoming calls and make outgoing calls. You would be responsible for scheduling appointments, confirmations, and follow up calls. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Specific duties include:
- Providing our customers with an exceptional customer service experience
- Answering incoming calls
- Making outgoing calls
- Scheduling appointments
- Assisting with customer retention
- Working with all departments to ensure timely resolution of customer issues
- Presenting service agreements and options
- Resolving customer issues
- Data entry
- Other duties as assigned
Requirements:
Providing an excellent customer experience and service is our #1 priority. We take care of our customers first and foremost. You will be empowered to do what it takes to assist our customers.
As a Customer Service Representative, you must be pleasant, friendly and professional, as you are our customers’ first impression of our company. You also must possess the ability to function equally well, both independently and in a team environment. You must be detail oriented and motivated. It is important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and co-workers.
Compensation:
We offer competitive compensation and benefits including health, dental, eye, life, retirement, paid holidays and vacations, annual performance reviews, tuition reimbursement and advancement opportunities.
If this sounds like the kind of career move you want and if you meet the qualifications, we want to talk to you!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Ability to Relocate:
- Schenectady, NY 12306: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20